Support email
Email [email protected]. Include your account email, device type, browser or Android app version if known, screenshots if useful, and any order or request ID.
Support
Eracii support and app help.
Use this page for Play Store contact details, account help, purchase questions, and app support.
Account help
For sign-in, profile, collection, wishlist, cart, or trade-binder issues, tell us what screen you were using and what happened right before the issue appeared.
Purchases
For checkout or order questions, include the payment provider receipt or checkout reference. Do not email full credit-card numbers or passwords.
Card requests
For proposal updates or deletion requests, include the confirmation ID if you have it. Nothing in the request queue is guaranteed to be published.
Privacy and deletion
For privacy requests, use the same support email or visit Data deletion. We may need enough information to find the relevant account or submission.
Response time
Eracii is an early-stage project. We try to answer urgent account, payment, or privacy issues first and ordinary feedback as quickly as practical.